Refund policy

Refund & Return Policy

At The Wood & Wedge Co., each display is handcrafted with precision and care. We stand behind our craftsmanship and want you to feel confident in your purchase.

Standard Products 

Standard (non-custom) items may be returned within 30 days of delivery for a refund of the product price.

To be eligible:

  • The item must be unused and returned in its original condition and packaging.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the customer.

  • Original shipping charges (if applicable) are non-refundable.

Non-Returnable Items

The following are final sale:

  • Custom or personalized products (including engraved or custom-sized pieces)

  • Commissioned pieces

  • Items damaged due to improper handling or installation

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@woodandwedgeco.com,  including photos of the item and packaging.

We will arrange a replacement or refund at no additional cost once the issue is reviewed.